For reference, they're supposed to look like this. See? We can tell that is supposed to be a tree.
The link Reese's has been tweeting leads to a contact form.
Some journalists at E! even investigated the situation, which meant eating some chocolately peanut butter goodness on the job.
Their trees didn't look nearly as bad as those on Twitter, and the outlet said they tasted the same, deformed or not.
"There's no wrong way to eat a Reese's," an ad says.
But apparently there's a wrong way to make them.
This video includes images from theimpulsivebuy / CC BY SA 2.0, Mike Mozart / CC BY 2.0, Twitter / @ATweeterIsMe, Twitter / @_emmyemi, uzi978 / CC BY SA 2.0, Twitter / @faithfoush and Twitter / @Jake_Groves3.