As the numbers of injuries and deaths resulting from the Shanghai stampede continue to rise, the victims' friends and families are starting to say the authorities let them down.
What led to the stampede has not been confirmed, but originally it was reported either money or coupons thrown into the crowd started the commotion.
Local law enforcement are denying that theory.
There are also reports that the loved ones of hospitalized victims were barred from entering hospital after the victims were first admitted, with claims that police were physically blocking the hospital doors with a bench.
On Thursday, large crowds gathered in Shanghai to lay down flowers and remember those who were killed or injured.
The Chinese government says authorities are still investigating the cause of the stampede.
This video includes images from Getty Images.