Virgin America Named Best Airline, Which Is Good News For Another One
The Airline Quality Rating bases its rankings on flights landing on time, denied boardings, baggage handling and customer complaints.By Ryan Biek | April 4, 2016
For the fourth year in a row, Virgin America has been named the nation's best airline by the annual Airline Quality Rating.
The AQR is put together by members of Wichita State University and Embry-Riddle Aeronautical University. The project ranks airlines based on flights landing on time, denied boardings, baggage handling and customer complaints.
The airline industry as a whole improved in three of these areas. However, customer complaints hit a 15-year high in 2015.