United Airlines Sends Perhaps The Worst Apology Note Ever
United Airlines sent an apology letter in response to a customer's complaint but forgot to fill in the blanks when preparing the note.By Katherine Biek | August 5, 2014
Oops! A United Airlines employee forgot to fill in the blanks when sending an apology letter to a customer, and now everyone on the Internet knows about it.
An unknown user posted the letter to Reddit with the heading, "United Airlines writes the most sentimental apology letters."
The user included a scan of the letter, which reads in part: "Your comments regarding (SPECIFIC EVENT) will be used for coaching and training our employees. To encourage you to fly with us again and as a tangible means of acknowledging your disappointment, enclosed is (SPECIFIC ITEM). (CUSTOMER NAME), I ask you that you allow us another opportunity to serve you."