Travelers Are Happier With Airports Than They Used To Be, Survey Says
The study by J.D. Power found travelers in North America are more satisfied with airports now than they were five years ago.By Melissa Prax | December 17, 2015
If you've traveled by plane, chances are you've had at least one bad experience — your flight was delayed or canceled, your luggage was lost, or maybe you were even forced to stay in the airport overnight.
Well, turns out, airports might be paying more attention. Travelers in North America are having better airport experiences now than they were five years ago, according to a new survey.
As for those passengers who aren't having a good time? They're pretty adamant about it. Dissatisfied customers make an average of 13 complaints after one of those bad experiences.