Toyota's Dented Reputation

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October 1, 2009
3:11
A deadly accident involving a faulty floor mat in a Toyota vehicle is drawing media attention to what a 3.8 million car recall means for the auto giant.
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No PhotoRick
October 27, 2009
05:33 PM
Toyota's customer satisfaction has diminished and they are now relying on the reputation they earned from prior years. As a long time customer (6 vehicles) I will no longer due business with them because of a situation that was very poorly handled and could have been resolved with a friendly response rather than a generic form letter. I believe there reputation will continue to decrease as the american cars will continue to gain in quality and customer satisfaction. I will buy american the next time because the quality is equal or better than the imports. This recall will only add to there already diminishing reputation!
No PhotoAndre
October 8, 2009
09:12 PM
William and Darwin; The automotive manufacturers, in an effort to protect the vehicles from accidental damage, design the transmission so the shifter is disabled while moving at high speed, at least preventing it from entering a gear which would damage the engine (You can shift to Neutral when idling, you can shift down to the lower gears at any time, but you won't be thinking like this if your car is accellerating undesireably). When the accellerator is down you cannot shift to neutral, reverse, or park. Also, the high-end cars with push-button starts have the same inhibition to the start/stop button when the car is moving, so nobody accidently presses it on the freeway and shuts the car off... While Toyota has said after the fact that the driver could have held the button down for three seconds and it would have shut the engine off, they admitted that this fact was not included in the owners's manuals or taught to people purchasing or renting equipped cars.

Additionally, in light of this, the NHTSA did some testing regarding using the brakes while the accellerator was engaged, and found that the normal stopping distance was multiplied by a factor of five. That means that at 60 MPH the average 200 foot stopping distance was increased to 1,000 feet. At speeds in excess of 120 MPH you're talking about a car which brakes like a freight train.

As for the parking brake, on those cars the parking brake is an electronic button, which I'm willing to bet will not engage while the car is moving at high speed. Even if it did, in order to be effective the amount of force the brakes would apply would make it easy for the driver to lose control as it is a mechanical brake which would immediately lock up the rear tires and putting the car into a 120 MPH fishtail (Ever hear of an E-brake spin?) which probably would have killed the family anyway.

You can bet that in 50 seconds of shear terror they were doing everything in their power to stop the car, but at that point you're so involved in the car's problem that you're not thinking straight enough to figure out what will and won't work. This was a tragic accident caused by a perfect storm of events, not because someone went out and did an idiotic thing and killed themselves.
No PhotoWilliam Denninghoff
October 7, 2009
10:46 AM
Agreed on Darwinism. 1. Breaks would still work. 2. Emergency Break would still work. 3. Shifting to neutral would prevent acceleration. All plausible options to prevent the crash
No PhotoDarwin
October 5, 2009
01:49 PM
Darwin award for sure
No PhotoBenjamin
October 3, 2009
10:38 AM
one last thing, I am a supervisor at a company and anytime we have any sort of safety incident the first thing someone blames it on is improper gaurding, which may or may not be the case so we put these gaurds on the equipment that eliminate any chance of injury, the only side effect is they also make jobs more difficult to perform. The only thing I can say is people need to pay attention to their vehicles and look for warning signs that something could happen, that or they could put down velcrow floor matts (LOL)
No PhotoBenjamin
October 3, 2009
10:32 AM
Ok I just bought a 2010 Toyota Tacoma. Let me tell you this the floor matt is secured with two hooks that keep the floor matt back, I could se something happening if someone did not have the floor matt secured but the chances of anything happening are so unlikely, and further more this could happen in any freakin vehicle not just a toyota, I also own a 1996 pontiac trans am which I love but the floor matts in this are not secured and are closer to the pedal than my Toyota. Simple next time you vacuum out your vehicle secure the mat with the hooks.
No Photometakid
October 2, 2009
12:03 PM
I agree, I think this incident is merely a mild dent in Toyota's reputation. And I'm glad they didn't shirk responsibility. When something is that urgent and when lives are involved, wouldn't sooner than later have been better? I wonder what the analyst on Bloomberg meant when he said this was not well-timed.
No Photometakid
October 2, 2009
12:03 PM
I agree, I think this incident is merely a mild dent in Toyota's reputation. And I'm glad they didn't shirk responsibility. When something is that urgent and when lives are involved, wouldn't sooner than later have been better? I wonder what the analyst on Bloomberg meant when he said this was not well-timed.
No Photojohn franklin
October 2, 2009
12:02 PM
"toyota recall will end up being a positive for brand"
smcf69smcf69
October 2, 2009
10:43 AM
I don't necessarily think it's enough to keep people from buying Toyota's, but I think it is a serious issue. Even though its as simple as taking them out - they can obviously cause huge problems. I definitely don't think it is positive for the company!
No PhotoCeckel
October 1, 2009
03:13 PM
While this is a tragic story, I don't think it is enough to keep people from buying Toyotas. Like on source pointed out, it is about as minor of a problem as you can get in a car. I think recalling the floormats is enough of a fix on this one, and I don't think it will have a notable impact on Toyotas sales at all.
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