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Passengers can expect more fees when they fly — not just for blankets and pillows.  Spirit Airlines sparked consumer outrage when it announced plans to charge $45 extra for carry-on bags.  Now, the baggage backlash has reached Washington.
 
New York Senator Chuck Schumer says passengers have the right to bring essential items on a plane. He has proposed new legislation banning any charge on carry-on bags and convinced five major airlines to join the fight against the fees — but Spirit’s CEO tells CNBC that the Senator’s argument just doesn’t fly.
 
BALDANZA: “This bag would qualify as a free personal item on Spirit under our policy — and in this bag we packed for you Melissa, some make up, some nice clothing for your trip, a nice pair of shoes.”
BALDANZA: “Look, we got all kinds of things in this bag and all of this would be free because it would fit under the seat in front of you.”

 
But a travel expert tells CBS the duffel debate angers already frustrated flyers.
 
GREENBERG: “What’s happening right now is all the airlines are adopting a new advertising model: We’re not happy until you’re not happy. I mean enough is enough — and this is actually, in my book, a declaration of war on consumers.”
 
And after a break down of Spirit’s policy, CNN reporter Jim Acosta couldn’t help but put in his two cents.
 
ROMANS: “It’s not because they’re mean. It’s because the airline industry is losing $7 million a day.”
ROMANS: “They’ve gone to this unbundling to try to charge a little here, a little there, a little here, a little there to keep your business.
ACOSTA: “No seriously, it’s out of control and people are just like — If this doesn’t make common sense to me.  Why does it make any sense to these guys?"

 
And Fox News questions whether a struggling industry will force airlines not charging for carry-ons to add other fees instead.
 
CARLSON: “Does that mean that they are going to add some sort of price to the ticket then? I mean just because they say they’re not going to charge for the carry on — Does that mean we are going to face the charge somewhere else?  Because let’s face it gas prices are going to be going up. The airlines are loosing ka-zillions...”
 
But Spirit says it won’t bag its plans for carry-on fees.  Technoroti says, for now, Schumer looks to be taking the high road.
 
 “It remains to be seen, however, if [Spirit CEO] Baldanza's still upper lip approach can stand up to the increasing ire of airline passengers who feel very much under-appreciated and overtaxed…For now Senator Schumer is the people’s hero…”
 
So, what do you think? Has Spirit Airlines gone too far, or do the fees make sense?

Schumer, Consumers Fight Carry-On Fees

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Apr 19, 2010

Schumer, Consumers Fight Carry-On Fees

(Thumbnail image: Best Travel Tips)

 

Passengers can expect more fees when they fly — not just for blankets and pillows.  Spirit Airlines sparked consumer outrage when it announced plans to charge $45 extra for carry-on bags.  Now, the baggage backlash has reached Washington.
 
New York Senator Chuck Schumer says passengers have the right to bring essential items on a plane. He has proposed new legislation banning any charge on carry-on bags and convinced five major airlines to join the fight against the fees — but Spirit’s CEO tells CNBC that the Senator’s argument just doesn’t fly.
 
BALDANZA: “This bag would qualify as a free personal item on Spirit under our policy — and in this bag we packed for you Melissa, some make up, some nice clothing for your trip, a nice pair of shoes.”
BALDANZA: “Look, we got all kinds of things in this bag and all of this would be free because it would fit under the seat in front of you.”

 
But a travel expert tells CBS the duffel debate angers already frustrated flyers.
 
GREENBERG: “What’s happening right now is all the airlines are adopting a new advertising model: We’re not happy until you’re not happy. I mean enough is enough — and this is actually, in my book, a declaration of war on consumers.”
 
And after a break down of Spirit’s policy, CNN reporter Jim Acosta couldn’t help but put in his two cents.
 
ROMANS: “It’s not because they’re mean. It’s because the airline industry is losing $7 million a day.”
ROMANS: “They’ve gone to this unbundling to try to charge a little here, a little there, a little here, a little there to keep your business.
ACOSTA: “No seriously, it’s out of control and people are just like — If this doesn’t make common sense to me.  Why does it make any sense to these guys?"

 
And Fox News questions whether a struggling industry will force airlines not charging for carry-ons to add other fees instead.
 
CARLSON: “Does that mean that they are going to add some sort of price to the ticket then? I mean just because they say they’re not going to charge for the carry on — Does that mean we are going to face the charge somewhere else?  Because let’s face it gas prices are going to be going up. The airlines are loosing ka-zillions...”
 
But Spirit says it won’t bag its plans for carry-on fees.  Technoroti says, for now, Schumer looks to be taking the high road.
 
 “It remains to be seen, however, if [Spirit CEO] Baldanza's still upper lip approach can stand up to the increasing ire of airline passengers who feel very much under-appreciated and overtaxed…For now Senator Schumer is the people’s hero…”
 
So, what do you think? Has Spirit Airlines gone too far, or do the fees make sense?

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