It Costs More To Fly, But Passengers Seem To Be Happier
The J.D. Power 2015 North America Airline Satisfaction Study found passengers are paying more, but they are (somehow) happier with airline service.By Christine Slusser | May 13, 2015
North American airline carriers are expensive.
But that hasn't stopped people from flying or doing what travelers love to do best — voicing their opinions.
The J.D. Power 2015 North America Airline Satisfaction Study asked over 11,000 passengers to rate North American airline carriers on a 1,000-point scale based on: "cost and fees; in-flight services; boarding/deplaning/baggage; flight crew; aircraft; check-in; and reservation."