How Comcast Plans To Fix Its Failed Customer Service
Comcast has revealed a multiyear plan to fix its customer service problems. The company says it will hire more workers and provide more training.By Mikah Sargent | May 6, 2015
Comcast has a problem: its customer service.
"We've got to get the customer experience down. We've got to make that our best product," said Neil Smit, President and CEO of Comcast Cable.
"In all cases, we're not easy to do business with," said Charlie Herrin, Executive Vice President of Customer Experience at Comcast Cable.
Hot on the heels of its failed merger with Time Warner Cable, Comcast is taking a different approach to bolster its business.