(Image Source: AT&T)

 

BY ALLYSON BROWN AND STEVEN SPARKMAN


Are you getting throttled? Lots of AT&T customers wonder if they are.

Last year, AT&T announced it would throttle -- or slow down -- heavy users of its unlimited data plan.

At the time, the company said the limit would only affect the top 5% of its data users.

But Forbes reports — it apparently doesn’t take much data usage to put a customer into that bracket.

“AT&T’s text messages warn unlimited plan users they’re close to being throttled after they’ve used just 1.5 gigabytes of data per month, a rate easily reached by downloading a movie or two.”

AT&T halted its unlimited plan in 2010, but 17 million customers who already had the plan were “grandfathered” in, for a while. A writer for CNET thinks AT&T is trying to give those customers a hint.

“...clearly AT&T is trying to entice people who use a lot of data to get off the unlimited and onto a tiered plan where the service is never throttled.”

AT&T offers a 3 GB tiered plan for the same price — $30 a month. Boy Genius Report says, thanks to throttling, the limited plan is actually less limited than the unlimited plan.

“...a user with AT&T’s $30 tiered plan can enjoy about 50% more data than an unlimited data user. Enjoy is the key word, because throttling brings AT&T’s typically speedy 3G and 4G data speeds down to 2G territory“

With networks having to accommodate heavier data use every year, unlimited plans will probably disappear. Other major carriers are making similar moves to tiered plans. But a writer for TechCrunch says AT&T should focus on improving its network instead of throttling its customers.

“...you’re only breeding ill will among the people who have stuck with the company for years. You’re already trailing behind Verizon and Sprint (Sprint!) when it comes to customer satisfaction, and this throttling crusade won’t help matters.”

 

AT&T Limits the Unlimited

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Feb 15, 2012

AT&T Limits the Unlimited

(Image Source: AT&T)

 

BY ALLYSON BROWN AND STEVEN SPARKMAN


Are you getting throttled? Lots of AT&T customers wonder if they are.

Last year, AT&T announced it would throttle -- or slow down -- heavy users of its unlimited data plan.

At the time, the company said the limit would only affect the top 5% of its data users.

But Forbes reports — it apparently doesn’t take much data usage to put a customer into that bracket.

“AT&T’s text messages warn unlimited plan users they’re close to being throttled after they’ve used just 1.5 gigabytes of data per month, a rate easily reached by downloading a movie or two.”

AT&T halted its unlimited plan in 2010, but 17 million customers who already had the plan were “grandfathered” in, for a while. A writer for CNET thinks AT&T is trying to give those customers a hint.

“...clearly AT&T is trying to entice people who use a lot of data to get off the unlimited and onto a tiered plan where the service is never throttled.”

AT&T offers a 3 GB tiered plan for the same price — $30 a month. Boy Genius Report says, thanks to throttling, the limited plan is actually less limited than the unlimited plan.

“...a user with AT&T’s $30 tiered plan can enjoy about 50% more data than an unlimited data user. Enjoy is the key word, because throttling brings AT&T’s typically speedy 3G and 4G data speeds down to 2G territory“

With networks having to accommodate heavier data use every year, unlimited plans will probably disappear. Other major carriers are making similar moves to tiered plans. But a writer for TechCrunch says AT&T should focus on improving its network instead of throttling its customers.

“...you’re only breeding ill will among the people who have stuck with the company for years. You’re already trailing behind Verizon and Sprint (Sprint!) when it comes to customer satisfaction, and this throttling crusade won’t help matters.”

 

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