VIDEO PLAYING | USAGE HELP
1. Can I watch videos over a dial-up connection?As you may already know, a slower connection simply means slower delivery of services. You only need a little more time and patience than with a faster connection. For best results, you may want to start the video player and then click on the PAUSE button immediately. Then, wait until the red progress bar has reached the end of the video before playing it. Allowing the entire video buffer lets you watch it without interruption. Remember, the shorter the video, the shorter the amount of time it takes to buffer.
2. I am experiencing incomplete buffering
If the video's buffering is interrupted in any way, an incomplete copy can get stuck in your cache and never fully buffer. You can attempt to restart the buffering by clearing your browser's cache. If the issue continues to happen, you might want to check the stability of your internet connection.
To clear your browser's cache, follow the instructions listed below:
Clear the cache for Internet Explorer 7
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Click the "Delete" button.
5. Under the heading "Temporary Internet files," click "Delete Files".
6. Click "OK" to exit.
Clear the cache for Internet Explorer 6
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click "Delete Files...".
5. Click "OK" to exit.
Clear the cache for Mozilla Firefox 2
1. Open Mozilla Firefox and click on the "Tools" menu.
2. Select "Options" then "Advanced". (top right)
3. Click the "Network" tab.
4. Under the "Cache" heading, click the "Clear Now" button.
5. Click "OK" to exit.
Clear the cache for Mozilla Firefox 1.x
1. Open Mozilla Firefox on the "Tools" menu.
2. Select "Options" then the "Privacy" icon.
3. Click "Clear" across from the Cache option.
4. Click "OK" to exit.
Clear the cache for Safari
1. From the Safari menu, click "Empty Cache".
2. When asked "Are you sure you want to empty the cache?", click "Empty".
3. Click "Done".
4. Reload the page.
3. Instructions for Blogger/BlogSpot
Simply paste the embed code directly into your blog post (usually this is all you need to do).
However, if the embedded video looks cut off, click the "Layout" tab in your blog dashboard, then click the "Edit HTML" link (you may want to save your template).
Scroll down in the HTML box until you see:
/* Outer-Wrapper
----------------------------------------------- */
Under that, find:
#main-wrapper {
width: 410px;
The number may be different. You can adjust it (using the "Preview" button) to see what looks good for your blog, but it must be at least 480px as that is the width of Newsy videos.
Once you're satisfied, click "Save Template" to save your changes. If you upload another Newsy video later, your blog will already be configured so you will not need to go through this step again.
4. The video doesn't play
Videos on our site are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed.
Please completely uninstall Flash before reinstalling the latest version.
To uninstall Flash, please follow Adobe's instructions, listed here:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
Once you're done, restart your computer and follow Adobe's instructions for reinstalling Flash:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
If the instructions above don't resolve the issue please try the following:
1. Temporarily disable popup blocking software installed on your computer to test.
2. Allow our site as a trusted site in your Firewall software.
3. Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.
Windows Vista users:
If the flash uninstall reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.
Please use the Windows button at the bottom left then the search function:
1. Go to: C:\Windows\System32\Macromed\Flash\
2. Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe
3. Select "Run as Administrator" and install the update.
4. Restart your computer.
5. There is a Quicktime logo over video player
If you see a QuickTime logo over your video player and are unable to play videos, make sure QuickTime isn't your default Flash player. To correct your QuickTime preferences:
1. Open QuickTime Player.
2. Click "Edit" in the menu bar.
3. Click "Preferences," then click "QuickTime Preferences."
4. Click the "Browser" tab.
5. Click "MIME Settings."
6. In the "MIME Types" box, make sure the "Miscellaneous" option is unchecked.
7. Click "OK," "Apply," and "OK."
8. Restart your computer.
6. Video is Choppy
If a video doesn't play continuously, it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.
Another possible reason for choppy video playback is that our servers are experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously adding servers to keep up with demand and improve your experience on our site.
It's also possible that your video download speed is slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded and then playing the video. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download by clearing your browser's cache.
7. Video is stuck loading
This could be caused by a number of things. First, you'll need a broadband connection with at least 500+Kbps for the best viewing experience.
If your connection speed meets the minimum requirement but you are still stuck on the loading screen, this could be caused by a firewall or internet blocker. These types of programs could block the media stream from our site. If you have a firewall, you might want to temporarily disable it to see if the videos load. If so, you would need to adjust the firewall settings to allow streaming media from our site to pass the firewall. If you are not sure on how to do this, please contact the manufacturer of your firewall.
This might also be caused by another streaming application such as Quicktime fighting for the stream. Please check streaming applications installed on your computer like RealPlayer, Quicktime, and Windows Media Player and ensure they are not enabled as the default player.
8. Videos I watch end early
If a video is cut off while it's loading an incomplete copy can get stuck on your computer, and it will never fully download. You can try again by clearing your browsers cache. If it continues to happen you might want to check the stability of your internet connection.
To find out how to clear the cache, look for your browser below:
Clear the cache for Internet Explorer 7
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Click the "Delete" button.
5. Under the heading "Temporary Internet files," click "Delete Files".
6. Click "OK" to exit.
Clear the cache for Internet Explorer 6
1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click "Delete Files...".
5. Click "OK" to exit.
Clear the cache for Mozilla Firefox 2
1. Open Mozilla Firefox and click on the "Tools" menu.
2. Select "Options" then "Advanced". (top right)
3. Click the "Network" tab.
4. Under the "Cache" heading, click the "Clear Now" button.
5. Click "OK" to exit.
Clear the cache for Mozilla Firefox 1.x
1. Open Mozilla Firefox on the "Tools" menu.
2. Select "Options" then the "Privacy" icon.
3. Click "Clear" across from the Cache option.
4. Click "OK" to exit.
Clear the cache for Safari
1. From the Safari menu, click "Empty Cache".
2. When asked "Are you sure you want to empty the cache?", click "Empty".
3. Click "Done".
4. Reload the page.
